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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first thing you should do is click the Help button, which is present on each and every page. A pop-up menu will show up. It offers exhaustive info about all the actions that you can perform on the page in question. Each pop-up window appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge range of educational videos clarifying how to use our web hosting Control Panel. They're made for those of you who would like to see how things are getting done rather than just reading articles. In this way, anyone can quickly become familiar with our hosting Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you are looking for, take a peek at our comprehensive FAQ section, which covers questions asked by actual users and offers real solutions. We frequently update our Frequently Asked Questions database with new articles so as to cover all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions section either, you can contact our great team of support engineers available 24/7 and ready to help you with any question. Each support ticket you send will be answered in less than one hour (the average response time is only twenty minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 139398

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com